TEST Ride

Frequently asked questions

Where can I purchase/test ride LITZMO E-Bikes?
Please visit the SUPPORT-SHOP section on the official website to access store information. You’re welcome to test ride and purchase our products at any of the designated stores in Taiwan.
What payment methods are available?
Please visit the SUPPORT-SHOP section on the official website to access store information. You’re welcome to test ride and purchase our products at any of the designated stores in Taiwan.
Online shipping method?
Shipping within the territory of Taiwan (excluding offshore islands)
Professional technicians deliver your e-bike to your home and provide professional assembly services. Dedicated personnel confirm the integrity of your purchased e-bike and review relevant forms to verify vehicle and warranty information. After order placement, dedicated personnel will contact you to confirm the delivery time.
Are there any regional shipping restrictions?
After placing an online order, a dedicated person will contact you via email or phone to confirm the address and delivery time, and will arrange the communication based on your convenient time on weekdays.
Delivery does not include Wulai, Shiding, Pinglin, Pingxi, Shuangxi, and Gongliao Districts in New Taipei City; Fuxing District in Taoyuan City; Wufeng, Jianshi, Guanxi, and Emei Townships in Hsinchu County; Taian, Nanzhuang, Shitan, and Sanwan Townships in Miaoli County; Heping District in Taichung City; Lunbei, Erlun, Gukeng, and Mailiao Townships in Yunlin County; Ren'ai, Xinyi, Yuchi, Zhongliao, Guoxing, and Lugu Townships in Nantou County; Alishan, Fanlu, and Dapu Townships in Chiayi County; Nanxi, Nanhua, and Zuozhen Townships in Tainan City. Delivery to: District, Longqi District/Namaxia District, Taoyuan District, Maolin District, Cijin District, Tianliao District, Liugui District, Jiaxian District, Shanlin District in Kaohsiung City/The entire Pingtung County cannot be delivered/The entire Yilan County cannot be delivered/The entire Hualien County cannot be delivered/The entire Taitung County cannot be delivered/The entire Penghu County cannot be delivered/The entire Kinmen County cannot be delivered/The entire Lienchiang County cannot be delivered. Special locations in Taiwan: public agencies, schools, airports, train stations, hospitals, some mountainous areas and areas that cannot be delivered by bus. If you have any questions, please contact customer service or write to inquire.
A service fee of NT$ 200 per floor is charged at our discretion for delivery to the third floor or higher in buildings without elevators.
What is the warranty period?
Where malfunctions occur within the warranty period under conditions of normal use without any signs of external damage of impact, we will provide comprehensive after-sale services within the scope of the warranty policy. The warranty terms and conditions for parts and components are defined as follows:
Frameset warranty coverage:
LITZMO EM-05 series carbon fiber frames and forks are warranted for three years from the date of purchase under normal use and not due to external forces, falls, or impacts.
Component warranty coverage:
Faucets, faucet covers and screws, faucet washers, handlebars, front fork tensioners, seatposts, seatpost clamps, saddles, through-axles, brake levers, shift levers, calipers, headsets, bottom bracket shells, disc brake rims, cables, derailleurs, hubs, cranks, parking racks, racks, fenders, lights, etc., are warranted for one year from the date of purchase against damage under "normal use" and "not caused by external force or impact."
Scope of warranty for the mid motor, motor cover, crankset, and speed sensor: The warranty covers damage under conditions of normal use without any signs of external damage of impact. The warranty period is one year or total mileage of 20,000 km (whichever is reached first) starting from the purchase date.
Under normal use and not due to external damage or impact, the warranty is valid for one year from the date of purchase or within 20,000 kilometers of riding mileage (whichever comes first).
Cooling-off period for online purchases and returns
Pursuant to the Consumer Protection Act, we accept returns and exchanges within seven days after product receipt. This cooling-off period is not a product trial period. Customers shall not return bikes after road use. Any return request made more than seven days after the purchase date will not be accepted.
Please use the product with care after unpacking within the cooling-off period (non-trial period), Any damage or defects caused within this period affect your right to return or exchange the product. Please keep it in brand-new condition in its original packaging.
Product returns and exchanges are only accepted if it is determined that flaws have been caused by non-human factors, non-conforming specifications, and new product defects.
Please retain your original purchase receipt or invoice to facilitate the execution of product returns and exchanges by this Company. Only one return is allowed per order.
If you wish to return your product, please notify customer service personnel by email or phone. Returns are only accepted if products are in brand-new condition with complete packaging, parts, giveaways, information, or purchase documents Please return your product to the specified location and indicate your name, address, phone number, and order SN on the packaging.
Refund applications
Credit Card - Refunds will be made in full to the original credit card used for payment.
The specifications, colors, and appearance of all products sold in the LITZMO online store may be slightly different from the actual products due to image factors or computer color difference. Please purchase the actual products for all products.
Actual specifications, colors, and appearances of all products sold on our online store may differ slightly due to image factors or color deviations on computer screens. In all such cases, the actual product shall prevail.
Exchange freight
If the goods need to be exchanged due to the buyer's factors (not product quality factors), the freight for the exchange shall be borne by the buyer, and the freight will be collected in advance or in person upon delivery.
Will fees be charged for product return to factory for inspection?
The testing will be carried out by designated stores, and the location can be found in the designated stores (SHOP).
Except for warranty and defects, the cost of a single inspection will be charged based on the actual situation.
If you have any questions, please contact customer service.

Frequently asked questions

Where can I purchase/test ride LITZMO E-Bikes?
Please visit the SUPPORT-SHOP section on the official website to access store information. You’re welcome to test ride and purchase our products at any of the designated stores in Taiwan.
What payment methods are available?
Credit card and Apple Pay are accepted for online purchases. Payment methods available on physical retail channels are subject to merchant policies.
Online shipping method?
Shipping within the territory of Taiwan (excluding offshore islands)
  • Professional technicians deliver your e-bike to your home and provide professional assembly services. Dedicated personnel confirm the integrity of your purchased e-bike and review relevant forms to verify vehicle and warranty information. After order placement, dedicated personnel will contact you to confirm the delivery time.
  • Where store pickup is selected during online order placement, dedicated store personnel provide professional assembly services, confirm the integrity of your purchased e-bike, and review relevant forms to verify vehicle and warranty information.
Are there any regional shipping restrictions?
After online order placement, dedicated personnel will contact you by email or phone to confirm your shipping address and the shipping date. Communication is conducted at times convenient to you. Shipping is not possible to the following locations:
Wulai, Shiding, Pinglin, Pingxi. Shuangxi, and Gongliao Districts in New Taipei City; Fuxing District in Taoyuan City; Wufeng, Jianshi, Guanxi, and Emei Townships in Hsnchu County; Taian, Nanzhuang, Shitan, and Sanwan Townships in Miaoli County; Heping District in Taichung City; Lunbei, Erlun, Gukeng, and Mailiao Twonships in Yunlin County; Renai, Xinyi, Yuchi, Zhongliao, Guoxing, and Lugu Townships in Nantou County; Alishan, Fanlu, and Dapu Townships in Chiayi County; Nanxi, Nanhua, Zuozhen, and Longci Districts in Tainan City; Namaxia, Taoyuan, Maolin, Qijin, Tianliao, Liugui, Jiaxian, and Shanlin Districts in Kaohsiung City; all districts of Pingtung County; all districts of Yilan County; all districts of Hualien County; all districts of Taitung County; all districts of Penghu County; all districts of Kinmen County; all districts of Lienchiang County and other specified locations such as public sector agencies, schools, airports, train stations, hospitals, certain mountain areas, and regions that cannot be reached by vehicle. If you have any questions, please contact customer service or inquire by email.
Delivery notice
A service fee of NT$ 200 per floor is charged at our discretion for delivery to the third floor or higher in buildings without elevators.
What is the warranty period?
Where malfunctions occur within the warranty period under conditions of normal use without any signs of external damage of impact, we will provide comprehensive after-sale services within the scope of the warranty policy. The warranty terms and conditions for parts and components are defined as follows:
  • Scope of warranty for e-bike frame sets: The warranty covers damage to carbon fiber frames and forks of the LITZMO EM-05 series under conditions of normal use without any signs of external damage of impact. The warranty period is three years starting from the purchase date.
    Damage caused by "normal use" and "not caused by external force, fall or impact"
    The warranty is 3 years from the date of purchase.
  • Scope of warranty for components:
    The warranty covers damage to stem, stem cap, screws, and washers, handlebar, fork compression adjuster, seat post, seat post clamp, saddle, through axle, brake lever, shift lever, caliper, headset, bottom bracket, disc brake rim, steel wire, derailleur, hub, crank, kickstand, cargo rack, mudguard, and bike lights under conditions of normal use without any signs of external damage of impact. The warranty period is one year starting from the purchase date.
  • Scope of warranty for the mid motor, motor cover, crankset, and speed sensor: The warranty covers damage under conditions of normal use without any signs of external damage of impact. The warranty period is one year or total mileage of 20,000 km (whichever is reached first) starting from the purchase date.
    Damage under "normal use" and "not caused by external force or impact" shall be within the period from the date of purchase.
    The warranty is 1 year or the riding mileage is within 20,000 kilometers (whichever comes first).
    allow)

 

Cooling-off period for online purchases and returns
  • Pursuant to the Consumer Protection Act, we accept returns and exchanges within seven days after product receipt. This cooling-off period is not a product trial period. Customers shall not return bikes after road use. Any return request made more than seven days after the purchase date will not be accepted.
  • Please use the product with care after unpacking within the cooling-off period (non-trial period), Any damage or defects caused within this period affect your right to return or exchange the product. Please keep it in brand-new condition in its original packaging.
  • Product returns and exchanges are only accepted if it is determined that flaws have been caused by non-human factors, non-conforming specifications, and new product defects.
  • Please retain your original purchase receipt or invoice to facilitate the execution of product returns and exchanges by this Company. Only one return is allowed per order.
  • If you wish to return your product, please notify customer service personnel by email or phone. Returns are only accepted if products are in brand-new condition with complete packaging, parts, giveaways, information, or purchase documents Please return your product to the specified location and indicate your name, address, phone number, and order SN on the packaging.
  • Refund applications
    Credit card – refunds will be credited to your original credit card account.
  • The specifications, colors, and appearance of all products sold in the LITZMO online store may be slightly different from the actual products due to image factors or computer color difference. Please purchase the actual products for all products.
  • Actual specifications, colors, and appearances of all products sold on our online store may differ slightly due to image factors or color deviations on computer screens. In all such cases, the actual product shall prevail.
  • Where returns are requested for reasons attributable to the buyer (no quality issues), the buyer shall bear all shipping costs. We will deduct the shipping charges from the purchase amount and refund the remainder to the buyer.
    Where exchanges are requested for reasons attributable to the buyer (no quality issues), the buyer shall bear all shipping costs. Shipping charges shall be payable in advance or on delivery.
Will fees be charged for product return to factory for inspection?
Inspections are conducted at designated stores (please refer to designated store locations on the website). Unless warranty issues or defects are present, fees for single inspections are charged in accordance with actual conditions. Please contact customer service if you encounter any issues with your product.
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